Frequently Asked Questions
Caring For Your Products
Our products are created with natural butters and oils and should be stored in sealed containers, in a dark, cool, dry place until you are ready to use. We also advise that our products are used within 6 months of purchase.
Return Policy
Due to the organic nature of our products, ALL SALES ARE FINAL. If for any reason you are unhappy with your order, please contact us and we will do our best to provide a fair remedy. You may address any concerns to info@distinctivelyu.com.
Shipping
We offer free shipping on orders $100 and over. For orders under $100, packages are shipped according to weight. Our carriers are FedEx and USPS. Orders are usually dispatched within 3 business days of payment. If for any reason your shipment will be delayed you will be informed by email. Shipping confirmations and package tracking information will be provided via email once items have been dispatched. We regret we are unable to ship anywhere outside of the US at this time.
Substitution Policy
We are always working to keep our inventory ready for our customers. However, since our products are handcrafted and can take 4-6 weeks to create, cure and package. On rare occasions there may be a brief waiting period to fulfill your order. If this occurs, you will be notified immediately and offered comparable products or the option to have your chosen product shipped to you immediately once it becomes available.
Bath Bomb Ingredients
Every Bath Bomb includes the following ingredients (unless otherwise stated):
Sodium Bicarbonate (Baking Soda), Citric Acid, Sea Salt, Sunflower Oil,
Organic Shea Butter, Fragrance
Items marked with an asterisk (*) only appear in specific Bath Bombs.
*Colorant, *Lavender Buds, *Rose Petals, *Lemongrass, *Ground Oatmeal,
*Peppermint Leaves, *Cosmetic Grade Glitter
Body Butter Ingredients
Every Body Butter includes the following ingredients (unless otherwise stated):
Purified Water, Coconut Oil, High Oleic Sunflower Oil, Cocoa Butter, Extra Virgin Olive Oil
Emulsifying Wax, Glyceryl Monostearate, Organic Shea Butter, Stearic Acid, Jojoba Oil,
Cetyl Alcohol, Carbomer, Optiphen Plus, Fragrance (unless otherwise stated)
Loofa Soap Ingredients
Every batch of Loofah Soap includes the following ingredients:
Glycerin Soap Base, Loofah (Luffa) Sponge, Fragrance, Colorant
Lotion Ingredients
Every Lotion includes the following ingredients (unless otherwise stated):
Purified Water, Coconut Oil, High Oleic Sunflower Oil, Extra Virgin Olive Oil, Emulsifying Wax, Glyceryl Monostearate, Organic Shea Butter, Stearic Acid, Cetyl Alcohol, Carbomer, Optiphen Plus, Fragrance unless otherwise stated
Soap Ingredients
Every batch of soap includes the following ingredients (unless otherwise stated):
Coconut Oil, Canola Oil, Soybean Oil, Organic Shea Butter, Water, Sodium Hydroxide (Lye),
Olive Pomace Oil, Sunflower Oil
Items marked with an asterisk (*) only appear in specific batches of soap.
*Fragrance, *Sea Salt *Juniper Berries, *Ground Oatmeal, *Sea Salt, *Activated Charcoal